Welcome to the website of the ERO's Heat Supply Industry Department. The Heat Supply Industry Department is in charge of regulation in the Czech heat supply industry.

The Heat Supply Department lays down the mandatory conditions for negotiating and calculating cost-plus prices of thermal energy; for this purpose it issues the relevant Price Decisions.

Through the Communications section, the Office publishes its positions on issues of the heat supply industry and other information important for thermal energy customers and suppliers. 

The Reporting section provides instructions and information to holders of licences for thermal energy generation or thermal energy distribution, who are, under public notice no. 408/2009 on the essentials and structure of regulatory reports, including model forms, and the rules for compiling regulatory reports, obliged to furnish the Energy Regulatory Office with financial and technical data.

Some information obtained from licence holders is made available to the public in the Statistics section. An example is the overviews of thermal energy prices, which in addition to the thermal energy prices applied at the various levels of transfer also contain, for instance, data on installed capacity, types of fuel, and the quantity of thermal energy supplied at the respective price location.

The FAQ section contains customers' most frequently asked questions, which the ERO staff have singled out from the correspondence in previous years.