List of queries

CEER 2023 Customer Conference

28.04.2023
  • Consumer
  • Other
  • International cooperation
  • Consumers

CEER 2023 Customer Conference: Avenues for the Green and Digital Transition: Enabling energy consumers as agents and beneficiaries.

ECA Journal: The Czech Republic’s Energy Regulatory Office and the role of regulation in crises

03.04.2023
  • Office
  • Consumer
  • Regulation
  • Electricity
  • Gas
  • ERO in the media
  • International cooperation
  • Consumers

Disputes with intermediaries

24.10.2022
  • Consumer
  • Electricity
  • Gas
  • Supplier’s end
  • Supplier of last resort
  • Price
  • Help
  • Contracts
  • Supplier switching
  • Billing
  • Payments
  • Complaints
  • Advances
  • Intermediaries

Disputes with suppliers

24.10.2022
  • Consumer
  • Electricity
  • Gas
  • Supplier’s end
  • Supplier of last resort
  • Price
  • Help
  • Contracts
  • Supplier switching
  • Billing
  • Payments
  • Complaints
  • Advances
  • Intermediaries

Who are my supplier and distributor?

07.10.2022
  • Consumer
  • Electricity
  • Gas
  • Supplier’s end
  • Supplier of last resort
  • Quotations
  • Contracts
  • Supplier switching
  • Billing

Alternative Dispute Resolution

29.06.2022
  • Consumer
  • Electricity
  • Gas
  • Intermediaries
  • Help
  • Contracts
  • Billing
  • Payments
  • Complaints
  • Advances
  • Supplier switching
  • Price
  • Supplier’s end
  • Supplier of last resort

How to go about billing and complaints?

22.06.2022
  • Consumer
  • Electricity
  • Gas
  • Billing
  • Underpayment
  • Payments
  • Overpayment
  • Complaints
  • Advances

How can you change your supplier?

22.06.2022
  • Consumer
  • Electricity
  • Gas
  • Contracts
  • Penalties
  • Payments
  • Advances
  • Self-reads
  • Supplier switching
  • Quotations
  • Price
  • Online price checkers
  • Supplier’s end
  • Supplier of last resort

Consumer

01.04.2022
  • Consumer
  • Electricity
  • Gas
  • Supplier’s end
  • Supplier of last resort
  • Price
  • Specialised texts and legislation
  • Help
  • Contracts
  • Supplier switching
  • Billing
  • Advances

Any problems with your supplier or intermediary?

01.04.2022
  • Consumer
  • Electricity
  • Gas
  • Supplier’s end
  • Supplier of last resort
  • Price
  • Help
  • Contracts
  • Supplier switching
  • Billing
  • Payments
  • Complaints
  • Advances
  • Intermediaries
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