Complaints

(Annual) report of the Energy Regulatory Office on handling complaints for 2019

Information about the number of complaints and petitions filed to the Energy Regulatory Office. All of them were handled in compliance with the ERO's Board Resolution no. 203/2017 – Directive on handling complaints and petitions.

 
 Complaints by § 175 Administrative Code   9
 Petitions        0


Conclusion:
There were not found any complaints handled after deadline. 
 

(Annual) report of the Energy Regulatory Office on handling complaints for 2018 

Information about the number of complaints and petitions filed to the Energy Regulatory Office. All of them were handled in compliance with the ERO's Board Resolution no. 203/2017 – Directive on handling complaints and petitions.

 
 Complaints by § 175 Administrative Code  14
 Petitions        0

 

Conclusion:

There was prolonged deadline with one complaint in accordance with § 175 paragraph 5 of the Administrative code, otherwise there were not found any other complaints handled after given deadline.

 

(Annual) report of the Energy Regulatory Office on handling complaints for 2017

Information about the number of complaints and petitions filed to the Energy Regulatory Office. All of them were handled in compliance with the Regulation of the Chairwoman of the Board no. 10/2017 on handling complaints and petitions.

 Complaints by § 175 Administrative Code  4
 Petitions        0


Conclusion:
There were not found any complaints handled after deadline. 

 

(Annual) report of the Energy Regulatory Office on handling complaints for 2016

Information about the number of complaints and petitions filed to the Energy Regulatory Office. All of them were handled in compliance with the Regulation of the Chairwoman of the Board no. 20/2016 on handling complaints and petitions.

 Complaints by § 175 Administrative Code  6
 Petitions        0


Conclusion:
There were not found any complaints handled after deadline. 
 

 

(Annual) report of the Energy Regulatory Office on handling complaints for 2015

Information about the number of complaints and petitions filed to the Energy Regulatory Office. All of them were handled in compliance with the Regulation of the Chairwoman of the Board no. 1/2015 on handling complaints and petitions.

 Complaints by § 175 Administrative Code  3
 Petitions        0


Conclusion:
There were not found any complaints handled after deadline.

 

(Annual) report of the Energy Regulatory Office on handling complaints for 2012

Information about the number of complaints and petitions delivered to the Energy Regulatory Office. All of them were handled in compliance with the Regulation of the Chairwoman of the Board no. 7/2010 on handling complaints and petitions at Energy Regulatory Office. 

Number of filings to the Energy Regulatory Office for the period from January 1, 2012 until December 31, 2012:                      9 659

 Number of filings handled within ERO  9 654
 Anonymous author        0
 Complaints by § 175 Administrative code         5

 

 

(Annual) report of the Energy Regulatory Office on handling complaints for 2011

Information about the number of complaints and petitions filed to the Energy Regulatory Office. All of them were handled in compliance with the Regulation of the Chairman of the Board no. 7/2010 on handling complaints and petitions at Energy Regulatory Office.

Number of filings to the Energy Regulatory Office for the period from January 1, 2011 until December 31, 2011:                          4 397

 Number of filings handled within ERO  4 392
 Anonymous author        0
 Complaints by § 175 Administrative code         5

 

(Annual) report of the Energy Regulatory Office on handling complaints for 2010

In compliance with the Regulation of the Chairman of the Board no. 7/2010 – Regulation on handling complaints at the Energy Regulatory Office, introduced Section of the Chairman information about delivered and handled complaints, petitions and other filings. 

Number of filings to the Energy Regulatory Office for the period from January 1, 2010 until December 31, 2010: 162

 Number of filings handled within ERO 155
 From the total were handled:  well-founded   25
                                                 postponed due to missing additional information     0
                                                 partially well-founded     0
                                                 not well-founded 123
 Anonymous author     0
 Complaints by § 175 Administrative Code     7
 Number of filings handed over to other state administration bodies owing to Energy Regulatory Office  irrelevancy.     7

 

Conclusion:
There were not found any complaints handled after deadline.

 

(Annual) report of the Energy Regulatory Office on handling complaints for 2009

In compliance with the Regulation of the Chairman of the Board no. 3/2006 – Regulation on handling complaints at the Energy Regulatory Office, introduces Section of the Chairman information about delivered and handled complaints, petitions and other filings. 

Number of delivered filings to the Energy Regulatory Office for the period from January 1, 2009 until December 31, 2009: 116

 
 Number of filings handled within ERO 103
 From the total were handled:  well-founded   18
                                                 postponed due to missing additional information     4
                                                 partially well-founded     0
                                                 not well-founded   75
 Anonymous author     0
 Complaints by § 175 Administrative Code     6
 Number of filings handed over to other state administration bodies owing to Energy Regulatory Office irrelevancy.   13

 

Conclusion:
There were not found any complaints handled after deadline. There was prolonged deadline with 6 complaints. With all these 6 cases were handed requests due to the need for more additional information from the side of complaining parties or from the other subjects. 

(Annual) report of the Energy Regulatory Office on handling complaints for 2008

In compliance with the Regulation of the Chairman of the Board no. 3/2006 – Regulation on handling complaints at the Energy Regulatory Office, introduces Section of the Chairman information about delivered and handled complaints, petitions and other filings. 

Number of delivered filings to the Energy Regulatory Office for the period from January 1, 2008 until December 31, 2008: 92

 Number of filings handled within ERO  80
 From the total were handled:  well-founded  13
                                                 postponed due to missing additional information    1
                                                 partially well-founded    0
                                                 not well-founded  56
 Anonymous author    2
 Complaints by § 175 Administrative Code    8
 Number of filings handed over to other state administration bodies owing to Energy Regulatory Office irrelevancy.  12

Number of filings at ERO for the period from the period from January 1, 2007 until December 31, 2007: 129                       

Number of filings at ERO for the period from January 1, 2006 until December 31, 2006: 150

Number of filings at ERO for the period from January 1, 2005 until December 31, 2005: 58

Conclusion:
There were not found any complaints handled after deadline. There was prolonged deadline with 8 complaints. With all these 6 cases were handed requests due to the need for more additional information from the side of complaining parties or from the other subjects.